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Sterling National Bank - Worst customer service ever

I have two business accounts and called customer service to find out how to set up an automatic monthly internal transfer between them. I was told that they would have to submit a service request and someone would have to call me back. There is no reason someone could have just walked me through the procedure for something so simple. The worst service ever.
#1299886
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They implemented a new online banking platform this week and it has been nothing but a headache and problem since. They sent at least 10 emails with instructions of what to do to create a new account and every email was a nightmare to open and you had to get a...
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#1283560
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Within one month of a registered, 501(c)(3) nonprofit organization opening an account at Sterling National Bank, the account was robbed, and a police report was filed for Grand Larceny at the 14th Precinct, in Astoria, Queens, NY. Sterling's response = "NOT OUR...
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Anonymous
Thomas

The linchpin of your complaint is : Who robbed the account ? Banks are absolutely liable for fraudulent transactions UNLESS it was perpetrated by an account signatory or anoth...

1.0
I didn't like
  • I do not trust snb take monthly direct deposits out immediately
  • Incompetent staff giving false information
  • Banks record of fraud
#1254606
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Sterling National Bank India Regional Office. Foreign Exchange Department. Address,Unitech infospace,Sector 21, Gurgaon, Gurgaon, Haryana New Delhi-110001, India. TEL: +91-920-5650-137 ATTENTION: DEAR ESTIMABLE CUSTOMER WE ARE SO GLAD TO INFORM YOU THAT YOUR ACCOUNT...
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1.0
#1246992
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Welcome to the international transfer Department of Sterling National Bank,From the desk of Funds Monetary Department of Sterling National Bank, {BOA}, The central bank Unit of the World Bank, Below are the following notification that the beneficiary, Mrs.Singh Shweta,...
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UnusualSaola
UnusualSaola

Sterling National BankIndia Regional Office.Foreign Exchange Department.Address,Unitech infospace,Sector21, Gurgaon, Gurgaon, HaryanaNew Delhi-110001, India.TEL: +91-920-5650-...

1.0
#1246975
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The whitestone queens branch has the worst and rudest people working there especially heidi weatherly...the bank manager....or vp....what a nasty attitude...and as u are dealing with her she will leave u and start talking to other people....then when u call her to...
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1.1
#1245254
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Sterling National Bank - Bad third party partner

Sterling National Bank contracts Fiserv as their after hours fraud detection service. I just spoke to Julisa Haggi from Fiserv on a recorded line. She was rude, obnoxious and wouldn't provide her companies name. After the fraud charge gets straightened out I'll be dropping Sterling. They should investigate how Fiserv treats their customers.
2.3
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
Montebello, New York
#1238235
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I have had issues with this bank for a while now, but it’s gotten to a point where I’ve closed the account. Money constantly goes missing, there are hidden charges everywhere, they never call or even send letters to update about changed policies.... The most recent...
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1.0
#1208980
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This is a bad bank in general, often refusing to provide you your account information without getting a phone call other times it just says you cannot access your account and to call customer service, only customer service is closed after 6pm. Direct deposits have to...
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1.6
I liked
  • Nice tellers and customer service
I didn't like
  • Cannot access my own money idiots conducting maintanence all day
  • No customer service at all outside the bank
  • I do not trust snb take monthly direct deposits out immediately
#1200974
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I was at the branch 179 Hilside Ave 2 day’s in a row due to terrible customer service. As I know customer is the reason and customer come first. That location manager is not dong great job on His responsibility ( Md Abdul Karim), I sign my name to see bank agent and...
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1.0
#1198682
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