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Dhirenbhakat@***.com

Sterling National Bank - Dhirenbhakat@***.com
Sterling National Bank - Dhirenbhakat@***.com
Sterling National Bank - Dhirenbhakat@***.com
After receiving for me about 100**** ten lakh refundable fee my ofshore account money destroyed by the Tunde Lakoja Sterling national Bank USA Dhiren Bhakat
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ID
#1761956 Review #1761956 is a subjective opinion of poster.
Product
Sterling National Bank Account
Reason of review
Poor customer service
Loss
$500000
Preferred solution
Need transfer from my ofshore account
New Reviewer

Late payments recorded erroneously

payments are repeatedly recorded erroneously as late and the company will not remove and update as current when requested through credit dispute.

User's recommendation: Go to another mortgage company.

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ID
#2549068 Review #2549068 is a subjective opinion of poster.
Cons
  • Not accurate reporting
Preferred solution
correct report to credit bureau
New Reviewer

Can not open account online

system unavailable more days i can not open account online no one phone no answer my email berlinskaya@***.com
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ID
#2494340 Review #2494340 is a subjective opinion of poster.
Location
Brooklyn, New York
Preferred solution
system online not work i can not open my account System unavailabl

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New Reviewer

Atm not working

To whom it may concern, This is the 2nd time in 2 sterling bank locations in Queens, where the machine took my bank card and did not give it back. Its an inconvenience for me to bank this way and come back for my card. Other banks have a phone by the ATM machine ,24 hours. I would like to go to the ATM anytime. Please resolve this issue. This problem happened in Queens, Jamaica location , and Flushing, Fresh meadows, Thanks, Gayle D.
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ID
#2488903 Review #2488903 is a subjective opinion of poster.
New Reviewer

Concerning my debit card

I wanted to take some money from my account and the atm didnt allowed me to which I dont understand why
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ID
#2465334 Review #2465334 is a subjective opinion of poster.
New Reviewer

Trying to reach Customer service for a week. They were suppose to call me back I waited so long on the phone. No call back.

I need to speak to customer service. I am holding on for days. They say wait time is thirty minutes but they don't tell you what day. I can't get through to the bank. I need to speak to someone immediately. I am on the phone again right now no one picks up. All they do is use the pandemic as an excuse. Their banking was disgraceful long before the pandemic.

User's recommendation: I would never recommend Sterling bank.

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ID
#2462004 Review #2462004 is a subjective opinion of poster.
Preferred solution
Need to speak to a customer service rep

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New Reviewer

Lack of communication with customers!

I called and waited almost two hours and gave up. This bank has the worst customer service response I ever had to deal with. I need to know how I can deposit checks while out of NY. I cannot sign in on my cell phone, it states that my password or username is wrong or my, yet it works on my computer. What's going on! Can I use an ATM in Florida to make a deposit, if so what bank should I use. Try giving me a call at 516-317-****, I'm sure there are some humans working. Peter Riccardo

User's recommendation: Find a different bank!!!

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ID
#2404691 Review #2404691 is a subjective opinion of poster.
Location
Delray Beach, Florida
Cons
  • Poor service
  • No help at all days and i cannot speak to a human
  • Could not do a simple deposit that needed to be added
Preferred solution
Getting this resolved by the bank

Safety Deposit box was sealed Customer service hung up on me !

# 1 I asked the bank to put my fathers name on my safety deposit box in case something happened to me. Well, he passed away now my box is sealed and I have to get a lawyer. # 2 I've tried numerous times to register on line to establish an on line account and I keep getting a response that whoever can't verity my information. When I just called customer service hung up on me. I am thru with this bank. As soon as I get my box unsealed I'm pulling all my accounts out of this bank !

User's recommendation: Don't use this bank.

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ID
#2386556 Review #2386556 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Decline card

I have a decline card im in mexico i been trying to reach you but i cant it keep saying call barring i think is that because is not a toll free number your bank
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ID
#2173265 Review #2173265 is a subjective opinion of poster.
Location
Saint Louis, Missouri

Poor service

The automated system is awful. Customer service is bad and the banking system is worst. Every other week there is some level of incompetence. ATM system goes down too often, I called the bank and wait over 25 minutes to speak to someone, the automated system tells me to call back- even though its supposed to be 24/7.

User's recommendation: No. I do not recommend Sterling.

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ID
#2135995 Review #2135995 is a subjective opinion of poster.
Location
Bay Shore, New York
New Reviewer

Poor Customer Service

The card declined at the Stop and Shop Grocery store. On Saturday at 4:30 pm and tried to log in to the computer. Unable to log into on-line service. Tried to call the after hours debt card and the person is just to answer calls and unable re-activate my card or on-line service. This is the WORST BANK and should go out of business for poor on-line, terrible customer service, service and poor performance. Sterling national Bank is unreliable &; poor quality of service to the customers.

User's recommendation: Find another bank, poor customer service and terrible on-line service. the account locks at least once week.

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ID
#2120541 Review #2120541 is a subjective opinion of poster.
Cons
  • Unreliable and poor customer service
Preferred solution
Let the company propose a solution

Card declined

The card declined. I could not determine the reason. It was on a Sunday. There was no phone customer service,
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1 comment
#1911440

Mine too

ID
#2119203 Review #2119203 is a subjective opinion of poster.
Location
Floral Park, New York

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New Reviewer

I cannot make wise transfer

I received two personal online banking link to access my account for transaction. They ask me make huge number for transfer fee. I don't know why I need pay that huge number for transfer.
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ID
#2093579 Review #2093579 is a subjective opinion of poster.
Pros
  • Unhappy
Cons
  • Cannot access my own money idiots conducting maintanence all day
  • No customer service at all outside the bank
Preferred solution
Let the company propose a solution
New Reviewer

Poor customer service

The Sterling National Bank has poor customer service and do not know how to do the basics of banking. The bank staff are unprofessional and unethical. Bank another bank.

User's recommendation: Find anyother bank or Federal Credit Union.

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ID
#2054093 Review #2054093 is a subjective opinion of poster.
Product
Sterling National Bank Savings Account
Cons
  • Poor customer service
Loss
$460
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Inept customer service

They are the absolute worst bank to deal with!!! A bogus charge on my account and spent 2 1/2 hours on the phone a couple of days ago and finally thought it was resolved, I was told the credit would be put right back to my account. Well low and behold A couple of days later still nothing!!! I called early this AM and was given the option of a call back (the same # I called the other day) and was told wrong department and she would switch me to card dispute. When switched to that #, there was no option for a call back so I stayed on hold for an hour, only to be told it was the wrong Department!!!!!!! Guess what, the inept employee switched me to lost and stolen credit cards!! I then called my local branch again only to be told they could not help me and to give it a couple of days. Really, in my book a couple of days is 2 and we are there!!!! I was also told its not just a click of a button? Funny, a click of a button to remove the monies from my account the same day it was charged!!!! Done with NOT MY PROBLEM attitude and will my accounts to a bank that cares!!!!!

User's recommendation: Stay away!!!

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ID
#2028414 Review #2028414 is a subjective opinion of poster.
Location
Patchogue, New York
Product
Sterling National Bank Checking Account
Cons
  • Worst customer service
Preferred solution
Let the company propose a solution
Zulika refused to help me on the phone. She made all kinds of excuses and said to me her phone is not working and If I get disconnected I have to call back. I have been waiting over an hour and already made several calls. And the nerve to tell a customer your phone is...
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ID
#2024334 Review #2024334 is a subjective opinion of poster.
Location
Elmhurst, New York

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