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I have been with Astoria for over 20 years. I have been with this bank since it was Flushing Federal. Bank take overs and changes are normal what has happened with Sterling National taking over Astoria is not normal. Today, again their system is down for the whole day....
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1.7
I liked
  • Tellers
I didn't like
  • Amount of time i am spending on banking
#1361247
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Put money in my checking account. Some one tried to use my debit card . Now my acciun has been on hold for 3 days keep getting the run around . Never had a problem when it was Astoria.
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Anonymous
Seymour Riis

This is now standard procedure with banks. I assume you still have your debit card. If some crook buys a bunch of credit card numbers, obtained from skimmers or from the peopl...

#1360643
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First , many thanks to the reviewers here who gave tips on how to navigate the system that former Astoria Bank customers were forced to switch over to. I finally was able to access online banking today using Sterlingconnect with my older desktop computer. It took them...
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Anonymous
Respect

They employees were poorly trained. The bosses with hierarchy titles needs to be looked at.

Anonymous
Respect and concerns

I had similar issue as well a as few family members. I highly respect the branch that i delt with. However the employees were poorly trained to handle the change from Astoria ...

#1358917
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Very poor transition, nobody can help you, cannot transfer money between accounts. Called 800# for help, waited 20 minutes on hold only to be hung up on. Actually happened twice, once after telling the representative my problem! That's just the beginning, phone app is...
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Anonymous
Humanity

I know how disappointed your situation is. Great don't waste your time . Go to another bank. The employees who are facing customers and call Center poorly trained. Ask to spea...

#1357035
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I was originally with Astoria . The only good thing is I did not have to change bank account numbers. But I can’t check my account online when I want because there is always a problem with the site. The circle keeps turning and no info or you need to be verified over...
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1.2
#1356852
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Took over Astoria Federal Bank did the change over starting the weekend of August 13th and its been one nightmare after the next. Just waiting until my trust comes through and I will close the account and just be done with it with this retarded company with assclowns...
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1.0
#1356816
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Sterling National Bank - Mobile app doesn't work

I have called 5 times, no help, no call backs. Time for a new bank, they don't care
1.0
Details
Customer service
Discounts and Special Offers
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
#1356147
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After having the problem of the merge from Astoria and Sterling Banks that took over a week of online frustration with any attempt to get into the system failing and forever on hold waiting to speak with a person, unacceptable. I finally was able to access bill pay...
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1.0
#1355364
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Sterling National Bank - The bank fail to credit my in bank check deposit
In august, sterling change the website from astoria's to sterling's. I have no problem with that and I proceeded to install the new program. After spending three days trying to get it to work, I give up and called tech support only to found out the mobile app on iphone...
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#1355259
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Contact Sterling National Bank

Mailing Address:
Sterling National Bank
650 Fifth Avenue
New York, NY 10019
USA
Phone:
(212) 757-3300
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Sterling National Bank - Online banking

Having a problem with their down system for weeks. I'm trying to switch over to TD Bank but unfortunately I can't do anything until the system is up and running and I can stop my auto pays. As soon as that's done I am going to TD Bank
#1353900
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