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On 10/8/2018 I deposited $850.00 cash, teller only put in $200 of my money. Statement Stated “ hold. Reason : Teller one day hold “. When I realized what happened, I called bank and manager told me she get back to me 1st thing in am. And promised me she would not let...
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Anonymous
Respect

The employees in the financial centers are trying their best. Its the new banking system that the Astoria employees is using. Contact the bosses who does not face clients. Man...

Anonymous
Semour Riis

A guide to the Federal Reserve Regulation CC can be found here: https://www.federalreserve.gov/pubs/regcc/regcc.htm A bank must make cash deposit funds available the next day....

1.0
I didn't like
  • Could not do a simple deposit that needed to be added
#1385770
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Sterling National Bank - Slowwwwww

They are slowwwww, the drive thru , slowwwwww, the website slowwwwww, the customer service on the phone slowwwwwwww!! Horrible moving my three accounts else where!!!
#1385442
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This is the fifth time I have had trouble with online banking. It is a problem when you make a mistake and get locked out of your account after the first try. Then you have to wait until Monday to settle the issue. Please fix this problem. It is truly inconvenient....
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3.7
I liked
  • Always have friendly and professional staff
I didn't like
  • Amount of time i am spending on banking
#1381260
Reply to reviews
Astoria was amazing. Sterling BLOWS. Transition was awful. After 3 attempts in the branch, i still dont have alerts texted to my phone when a debit purchase is made. Luckily i checked my online account, just to notice a fraudulent charge. Too bad my alerts didnt work...
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Anonymous
Anonymous

Terrible bank, absolutely hate it. Loved Astoria. Seriously thinking about switching to another bank

1.3
#1364404
Reply to reviews
I have been with Astoria for over 20 years. I have been with this bank since it was Flushing Federal. Bank take overs and changes are normal what has happened with Sterling National taking over Astoria is not normal. Today, again their system is down for the whole day....
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1.7
I liked
  • Tellers
I didn't like
  • Amount of time i am spending on banking
#1361247
Reply to reviews
Put money in my checking account. Some one tried to use my debit card . Now my acciun has been on hold for 3 days keep getting the run around . Never had a problem when it was Astoria.
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Anonymous
Seymour Riis

This is now standard procedure with banks. I assume you still have your debit card. If some crook buys a bunch of credit card numbers, obtained from skimmers or from the peopl...

#1360643
Reply to reviews
First , many thanks to the reviewers here who gave tips on how to navigate the system that former Astoria Bank customers were forced to switch over to. I finally was able to access online banking today using Sterlingconnect with my older desktop computer. It took them...
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Anonymous
Respect

They employees were poorly trained. The bosses with hierarchy titles needs to be looked at.

Anonymous
Respect and concerns

I had similar issue as well a as few family members. I highly respect the branch that i delt with. However the employees were poorly trained to handle the change from Astoria ...

#1358917
Reply to reviews
Very poor transition, nobody can help you, cannot transfer money between accounts. Called 800# for help, waited 20 minutes on hold only to be hung up on. Actually happened twice, once after telling the representative my problem! That's just the beginning, phone app is...
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Anonymous
Humanity

I know how disappointed your situation is. Great don't waste your time . Go to another bank. The employees who are facing customers and call Center poorly trained. Ask to spea...

#1357035
Reply to reviews
I was originally with Astoria . The only good thing is I did not have to change bank account numbers. But I can’t check my account online when I want because there is always a problem with the site. The circle keeps turning and no info or you need to be verified over...
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Anonymous
Humanity

I bank there too. Not recommended. I am moving to another bank as well as all my family. Most of the employees in the branches and call Center are trying their best. Its the m...

1.2
#1356852
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Contact Sterling National Bank

Mailing Address:
Sterling National Bank
650 Fifth Avenue
New York, NY 10019
USA
Phone:
(212) 757-3300
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Sterling National Bank Products and Services

Took over Astoria Federal Bank did the change over starting the weekend of August 13th and its been one nightmare after the next. Just waiting until my trust comes through and I will close the account and just be done with it with this retarded company with assclowns...
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1.0
#1356816
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