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I tried to use mobile deposit. Direct Deposit of my jobs check through taking a picture on the phone and sending to Sterling National Bank.

At first everything seemed fine. I waited 2-3 days and then I checked my bank account online, my online information said the check cleared, the check had been approved, and money was available. So I payed a bunch of bills and purchased some on line products for my new job. Days later I check my online information again and that money that was available is no longer available and is now in negative balance.

Not only that, all the info that previously stated the check cleared and money was available magically disappeared. I went to my bank to find out why this happened. They said my jobs check bounced. "So then why was it cleared and money was available??" I got penalty fees for a bad check, negative balance fees, and return item fees!!!

all in all like $80 in fees!!! that's crazy!! my money was there!!. I went to the Long Island City Queens branch for help, and it was a joke.

Nobody knew anything. A complete run around. I closed my account there immediately.

I'm actually afraid the people there may use my private information. Astoria Bank was awesome.

Reason of review: Problems with payment.

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